This role is all about delivering those WOW moments to our guests. Together with your fellow Receptionists, you’ll spend your day welcoming guests to our amazing Apart Hotels in Cape Town, recommending unique experiences in and around the city, and ensuring our guests are happy at all times.
You Must Be:
- Empathetic with high emotional intelligence
- Excellent in verbal and written communication
- Acutely aware of the body language of others
- On-time, in the right place at the right time and ready with a smile
- Tech-savvy
- Calm under pressure
- Crazy Proactive
- Detail Oriented
- Someone who genuinely gives a shit about each guest’s experience
- A Team Player! You do your best to help your team deliver a holy-shit level of service at all times
What you’ll do:
- Make sure our guests are happy!
- Welcome guests as they arrive and make sure they have the best possible check-in
- Represent Propr to clients and guests who contact the property
- Liaise between Guest Experience, Property Managers, Operations, Concierges and most importantly, guests
- Answering emails, messages and phone calls
- Creating bookings and taking payments
- Co-ordinating concierges and checking
- Problem-solving with your team on a daily basis
To apply, please complete the application below, all other application methods will be disregarded.
