1. Who we are
Propr manages short-term rentals and aparthotels. For this website and for our work in Portugal, the controller of your personal data is Propr, Unit 301, R. Mouzinho da Silveira 32, 1250-167 Lisbon. Propr is part of a group that also operates in South Africa and the United Arab Emirates.
We handle personal data in line with the General Data Protection Regulation (GDPR) and Portuguese Law 58/2019.
2. What we collect
- What you tell us: when you ask for an estimate or contact us, your name, email address and phone number, and details of your property or building, such as its location, type, bedrooms, number of units and anything else you choose to add.
- Newsletter: your email address, if you sign up.
- Owners: what we need to manage your property under our agreement, including identity documents, tax number, short-term rental (AL) registration details, bank details for payouts, and records of bookings, costs and statements.
- Guests: booking details and the identity details the law requires us to collect and report to the authorities.
- How you use this website: with your consent, analytics cookies record which pages are visited and how the site is used. See section 10.
3. Why we use it, and on what basis
- To answer your enquiry and prepare an estimate or proposal, at your request, before any contract (GDPR Article 6(1)(b)).
- To manage your property or your stay, because we have a contract with you (Article 6(1)(b)).
- To register guests, keep records and report to the authorities, because the law requires it (Article 6(1)(c)).
- To send you our newsletter, with your consent (Article 6(1)(a)). You can unsubscribe at any time.
- To understand how the website is used, with your consent to analytics cookies (Article 6(1)(a)).
- To keep our properties, people and systems safe and to prevent fraud, in our legitimate interest (Article 6(1)(f)).
We do not sell your personal data, and we do not use it for advertising on other websites.
4. Who we share it with
- Other Propr companies, which run our shared systems and sales team.
- Service providers who work on our behalf, such as website hosting, email delivery, our customer records system and analytics. They may only use your data to provide their service to us.
- Booking platforms, when a guest books a property we manage.
- Public authorities, such as AIMA for foreign guest reporting and the tax authority, where the law requires it.
- Professional advisers, such as lawyers and auditors, where needed.
5. Transfers outside the European Economic Area
Our group and some of our service providers are based outside the European Economic Area, including in South Africa, the United Arab Emirates and the United States. When your data leaves the EEA, we transfer it only with the safeguards the GDPR requires, such as adequacy decisions or the European Commission's standard contractual clauses. You can ask us for a copy of those safeguards.
6. How long we keep it
- Enquiries that do not lead to a contract: up to two years after we last hear from you.
- Owner and guest records: for as long as our contract runs, and afterwards for as long as the law requires us to keep them, including for tax purposes.
- Newsletter: until you unsubscribe.
- Analytics data: up to 14 months.
7. Your rights
Under the GDPR (Articles 15 to 22) you have the right to:
- access your data and get a copy;
- correct data that is wrong or incomplete;
- have your data erased, where we no longer need to keep it;
- restrict or object to how we use it, including use based on our legitimate interests;
- receive your data in a usable format, or have us send it to another organisation; and
- withdraw your consent at any time. This does not affect what we did before.
Email us to use any of these rights. We may ask you to confirm who you are, and we will reply within one month.
8. How we protect it
We use technical and organisational safeguards to protect your data, including access controls, encryption in transit, secure hosting and staff training. Only people who need your data for their work can see it.
9. Children
This website is not meant for children, and we do not knowingly collect personal data from anyone under 16 through it. If you think a child has sent us their details, contact us and we will delete them.
10. Our cookie policy
What cookies are. A cookie is a small file a website stores on your device.
The cookies we use. This site uses cookies it needs to work, and, only if you accept them, Google Analytics cookies that tell us how people use the site. We do not use advertising cookies.
Your choice. The cookie banner asks before any analytics cookies are set. You can change your mind at any time with the “Cookie settings” link at the bottom of every page, or by clearing cookies in your browser.
Third parties. Google processes analytics data under its own privacy policy, which we encourage you to read.
11. Complaints
If you are unhappy with how we have handled your data, tell us first and we will try to put it right. You can also complain to the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD), at www.cnpd.pt.
12. Changes to this policy
We will post any changes here. This policy was last updated in October 2026.
Contact us
To use any of the rights above, or to ask anything about this policy, email us at hello@propr.co.za.
