What you’ll be doing:
- Make sure our guests are happy!
- Welcome guests as they arrive and make sure they have the best possible check-in
- Representing Propr to clients and guests who contact the property
- Liaise between Guest Experience, Property Managers, Operations, Concierges and most importantly, guests
- Answering emails, messages and phone calls
- Creating bookings and taking payments
- Co-ordinating concierges and check-ins
- Problem solving with your team on a daily basis
Here’s our description of the ideal person for this job:
- Empathetic with high emotional intelligence
- Excellent in verbal and written communication
- Acutely aware of the body language of others
- On-time, in the right place at the right time and ready with a smile
- Tech savvy
- Calm under pressure
- Crazy Proactive
- Detail Oriented
- Someone who genuinely gives a shit about each guest’s experience
- A Team Player! You do your best to help your team deliver a holy-shit level of service at all times
